IT is an essential operational function of business today. Increasingly, concerns are raised about IT services not meeting the actual needs of businesses and customers. This standard will align your IT service management with an overall business strategy and create a platform for effective business continuity management.
Certification is a differentiator from the competition. Many stakeholders now want to ensure their IT service providers demonstrate compliance with ISO 20000.
Implementing ISO 20000 improves the efficiency of your services and processes, making it easier to control service delivery and fulfilment of client requests.
Certification can reduce the need for supplier audits, relieving the customer costs and disruption for the supplier